Senior Associate, Client Solutions - London, United Kingdom - GLG

Description

Job Summary

The Senior Client Solutions Associate role sits within our EMEA Corporate Markets Tech & Growth team , based in London. We have a prestigious and sophisticated client base at leading Technology, Information Services, Payments, and Consumer companies across EMEA.

This role will have responsibility for growing one our key Tech accounts, which requires a high-touch and globally coordinated approach. You will be autonomously responsible for delivering projects to clients, building relationships with our network members and working with senior colleagues to maximise GLG's growth and impact. At GLG you will have both the opportunity to progress quickly and work in a collaborative environment.

Specific responsibilities include (but are not limited to):
- Learning the workflow by recruiting new senior industry experts to grow GLG's network
- Once successfully certified on recruiting, executing time-sensitive projects for GLG's clients working within a specialized Tech client team

Leveraging GLG's network to match Network Members with clients, based on the client's needs
- Daily phone interactions with GLG experts, qualifying profiles to ensure exact fit for client projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of your clients by building strong relationships with them
- Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
- Towards end of tenure, collaborating with GLG's Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
- Collaborating with senior team members to program virtual and live content events
- Preparation for and attendance of client meetings

An ideal candidate will have the following:

- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills
- Demonstrable client services skills where you have owned relationships with clients
- Experience of working in a fast-paced environment
- Demonstrable commercial acumen - Strong desire to work in a collaborative environment
- Bachelor's degree, or above
- 1-2 years of work experience in a client service-focused position post-graduation
- Full business proficiency in English; additional European languages are desirable but not essential for this role

Career Progression:

18-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.

What we offer:

- The opportunity to work with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basis
- Full access to GLG Library and opportunity to attend events such as round tables with experts
- Real autonomy in the role and the opportunity to progress quickly
- Mentoring opportunities by becoming an Ambassador for new graduates
- Attractive office location in the heart of Munich close to the English Garden
- Working at the leading brand in the industry
- A great team atmosphere with socials, off site activities and sports teams to join