Head of Service Mgt, Governance - London, United Kingdom - Legal & General Investment Management

Legal & General Investment Management

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference

VN26324Role Type
PermanentLocation
LondonSalary
CompetitiveClosing Date
23 August 2023Your role at a glance
This is a senior role focusing on the delivery of highquality service management oversight of MSPs (including asset managers and custodians) and robust governance procedures, enabling direct comparison between MSPs and the identification of opportunities to drive service improvements across LGRI and Group as appropriate.

What you'll be doing

You will lead the oversight of MSP (including asset managers and custodians) services delivery, including monitoring the provision of services, ensuring contractual KPIs and SLAs are being met, investigating and resolving service issues and maintenance of a service issues log for each MSP.
You will take the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group's policies and procedures including the Partnership Agreement to maximise business performance.
You will be accountable for monitoring and assessing the overall control environment for outsourced suppliers in terms of the impact on regulatory reporting, financial reporting, and solvency capital requirement processes. This involves delivery of management information and performance review packs, including preparation of packs for service review working groups, and obtaining feedback from internal customers on MSP's operational performance.
You will be responsible for performing annual reviews of MSP controls, governance procedures to ensure they are up to date and compliant with industry / regulatory / LGRI standards, including the review of any thirdparty audit reports (SOC1, ISAE3402, SSAE16 etc.). Provide internal stakeholders with high level summaries of findings of reviews and monitor agreed actions through service review working groups.
You will lead service review and manage general query resolution, including management of business queries and issues in relation to MSP services and data, maintaining established communication channels and clear escalation routes, plus liaising with internal and external stakeholders to ensure issue resolution.
You will monitor the delivery of smallscale change and continuous improvement activity, and liaise with the Investment Operations New Business and Change Management team to support large scale change governance.
You will liaise with local business units to identify operational improvements and synergies; and identification of all stakeholders and required communication channels to manage any downstream impacts.
TCF (Treating Customers Fairly) Ensure that the principles of Conduct Risk and Treating Customers Fairly (TCF) are embedded into your day to day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.

What we're looking for

Professional accounting, investment or actuarial qualification would be advantageous.
Service delivery knowledge, covering a range of investmentsrelated activity, to ensure that MSPs are delivering services in line with good practice and are compliant with the latest regulatory and LGRI standards
Up to date knowledge of current oversight practices and regulatory requirements (with coverage in key European markets and Bermuda)
Deep understanding of investments data, issues and processes required to deliver fitforpurpose investments data to all stakeholders within LGRI and Group as appropriate
Substantial experience in oversight/management experience of investment asset data and credit risk management, including private lending transactions, with strong analytical and communication skills.
Experience of regulatory, financial or actuarial reporting processes is advantageous but not essential.
Experience of working in a 2nd Line risk oversight function is advantageous but not essential.
Strong communicator and independent thinker with a track record of working with senior stakeholders, committees and regulators in large and complex organisations. Track record of effectively challenging and influencing senior stakeholders.

Benefits:

When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution.

If you join us, you'll get access to some great benefits, including private medical insurance, 30 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection.

You'll receive a car allowance of 12% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice.

We're also proud to offer competitive family leave.