Lettings Coordinator - London, United Kingdom - Service Care

Service Care
Service Care
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Lettings Coordinator

Stratford, UK

Temporary - 3 Months

Full Time

£19.30 Hourly (Umbrella)

Requirements:


  • Previous experience working in a similar role, preferably as a Lettings Coordinator, Property Manager or Property Inspector
  • Knowledge of housing legislation, policies and procedures, including best practice regarding tenancy renewals and vacancies
  • Experience providing an effective service to members of the public, and working with customers to resolve issues including maintenance issues and offering advice for customers with rent arrears
  • Excellent communication skills, both verbal and written
  • Excellent administrative abilities
  • Excellent organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Previous experience in a fast paced environment, and ability to plan and organise workloads to meet deadliness
Role Expectations

  • Be the first point of call for both clients and customers, and deliver excellent customer service to all
  • Ensure all communication, queries and maintenance issues that are reported by tenants and clients are responded to in a timely, professional and courteous manner
  • Ensure all maintenance requests are documented and carried out in a timely manner by approved service providers
  • Ensure annual Gas Safe, electrical or any other required periodic certifications are scheduled and conducted to comply with relevant legislation
  • Responsibility for tenancy management issues including breaches of tenancy
  • Offer advice to residents suffering with financial difficulty and rent arrears, liaise with income recovery team to find suitable solutions
  • Conduct routine property inspections, and provide cover for Block Management duties, reporting any issues identified and following up on necessary repairs
  • Work alongside internal and external key partners
  • Provide high standards of customer care and equal opportunities in accordance with relevant policies
  • Meet with potential clients and offer advice on the lettings process, as well as provide rental valuations
  • Maintain Records: Accurately record all interactions, inspections, and maintenance requests in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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