Engagement Officer - Birmingham, United Kingdom - Midland Heart

Description

we want to hear the views of all tenants as it makes a big difference to how we improve the services they receive.

Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services

Contract Type:
Permanent, Full Time

In this impactful role, youll engage with a diverse range of tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services.

Youll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data.

This is a fantastic opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, that has a real impact on services, policies and decision making.

Youll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards and regulations.

Youll have experience of writing reports and presenting information to different audiences.

As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week).

Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

Were a large and ambitious housing organisation providing more people an affordable place to call home.

Please be advised suitable candidates will be invited to an Assessment Centre week commencing 23rd May 2024, held at our West Midlands Hub, Popes Lane.

You will be directed to our website to complete your application for this position.
Were proud to be a Disability Confident Employer. No agencies please.