Claims Advisor - Bolton, United Kingdom - Keoghs

Keoghs
Keoghs
Verified Company
Bolton, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.

We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks.

We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals.

Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you're a good fit then we'd love to hear from you.

To actively monitor credit hire and repair claims and ensure they are efficiently dealt with.

To also undertake a variety of tasks to support the members of the litigation teams working on Complex credit hire files.


Key Accountabilities

  • Contacting organisations by telephone to ensure matters are progressing correctly
  • Questioning repair and hire periods as appropriate with a view to reducing overall hire days
  • Dealing with queries from other parties
  • Managing a diary to effectively deal with all matters in a timely fashion
  • Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences; and appointments with experts.
  • Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
  • Chase clients to ensure payments are received and dispatched within required deadlines
  • Diarising and updating CRU
  • To ensure compliance with the SRA Standards & Regulations
  • Adhere to the Keoghs Values
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.


Experience, Skills and Qualifications

  • Education at least 3 GCSEs or equivalent are essential
  • Ability to use own initiative
  • Ability to prioritise workloads
  • Excellent listening and verbal communication skills
  • Good telephone negotiation skills and manner is essential
  • Ability to follow work processes and procedures
  • Ability to remain calm under pressure
  • Competent IT skills including Microsoft Office

Technical knowledge to be developed:

  • Understanding of Credit Hire

Personal Development:

  • This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated
  • This role offers an opportunity to develop a range of skills under supervision
  • Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
  • Further career progression will depend on the Claims Advisor's aptitude and desire to move on to the next level within the team and/or company as a whole

Competencies:

  • Effective Communication
  • Prioritising and Organising
  • Client Skills
  • Adaptability
  • People Skills
  • Commercial Awareness
  • Drive to Succeed
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We're friendly with a can do attitude
We care about our clients
We evolve


Contract Type

  • Permanent

Area

  • Credit Hire and Recoveries

Sub Area

  • Complex Credit Hire

Office

  • Keoghs Bolton Parklands

Closing Date

  • 17 Jul 2023
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