Maintenance Planner - Birmingham, United Kingdom - Citizen

Citizen

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Basis:
Full Time

Work Pattern:
Monday to Friday 8:00-18:00 (rota based on Monday to Thursday 8:00-16:00 or 10:00-18:00 Fridays 8:00-15:30 or 10:30-18:00)

Type:
Permanent

We are brave, we are ambitious, we are honest, and we are Citizen
This is a great opportunity for you to join and be part of the Citizen Maintenance team to make a real difference to our customers:

In housing you can make a real difference, the role of Maintenance Planner will involve:

Planning and managing repairs appointments for the day-to-day trade's engineers and customers, ensuring all appointments are attended to within timescale and in line with our procedures
Raising, appointing and completion of all works orders in line with our processes and procedures using DRS (dynamic resource scheduling software), our external contractor portal and our inhouse management system ActiveH
Raising works orders and purchase orders to contractors and suppliers supporting the maintenance operation
Ensuring effective communication and cooperation between the maintenance planning team, Maintenance Operation's Supervision / Management / Technical Support, external and internal clients, contractors, suppliers, the Customer Service Centre and other stakeholders
Working closely with our customer service centre, taking telephone calls and supporting customer repair enquiries both over the telephone and through our tasking systems
Ensuring customers are kept informed of progress with repairs and related enquiries
Generating reports and interrogate data to identify inefficiencies, inaccuracies, and trends and to ensure that records are accurate and auditable
Encouraging the resolution of firsttime fixes and to ensure necessary followon works are raised and resolved effectively

As a Maintenance Planner we need you to have:

Excellent communication skills, written and verbally, and be able to work in a fast-paced environment
Ability to mediate in difficult situations
Ability to work on your own initiative
Being open and adaptable to change

We would be _really_
excited if you have:

Previous planning experience in a similar environment
Advanced skills in Excel

Our people are everything and we offer:

Opportunities for salary progression, which is directly linked to performance reviews
IT equipment to allow some optional home working

- 'Live work better' scheme which actively encourages work-life balance

Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave

Company Pension

Citizen matches up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Citizen's Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
Occupational Health
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 31 July 2023
**Interview date: 15 August 2023