Admin Controller - Halifax, West Yorkshire, United Kingdom - Terbergdts

Description

Terberg DTS UK is looking for a Service Admin Controller (Nights) to join our growing team and to be part of our Service Administration team.

The role will be covering the administration of completed work, assessing jobs in terms of overall job accuracy and allocating job costs to the relevant categories, and quoted work for follow-up work following engineer attendance.

To liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.

To provide effective customer service and build relationships with both internal and external customers. Work within a service team and to liaise effectively with all other departments.

Ensure all information is correctly obtained and entered accurately into in-house software systems accurately with sufficient and suitable information.

Allocate appropriate Field Service Engineer response to meet customer requirements.
Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
Work with all departments, particularly with projects that are being explored or implemented.

Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
Excellent planning skills.
Demonstrate commitment to personal professional development.
Ability to demonstrate positive customer service skills.
To maintain a high standard of customer service at all times.

At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.

company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.

Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection.

Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years.