Tactical Planner - Wrexham, United Kingdom - SEVERN TRENT

SEVERN TRENT

Verified Company

Wrexham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LET'S CUT STRAIGHT TO IT

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Hafren Dyfrdwy a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care.

We have a brilliant opportunity to become a Workflow Management Technician

As a Workflow Management Technician you will on the SAP system to build, plan and dispatch via CLICK system both gang and field technician jobs.

Make and take direct customer calls and work with both internal and external stakeholders to enable the work to proceed in a timely manner.

Maintain contact with field teams to work for a successful outcome and participate in team comm cells and take on ad hoc work stream activity as required.

Sound like you? Then read on.

LET'S TELL YOU MORE

Your key accountabilities in helping us will be:

Key Accountabilities:
Reactively build and allocate work including quick and effective issuing of all emergency/high priority work
Deliver an effective and efficient work schedule for all planned and reactive work. To make the best use of resource available and maintain productivity.
Continually liaise with COSC and Field Teams updating them on workload volumes and job progress.
Ensure that jobs are planned in and communicated to customer and field staff within SLA's.
Manage the 'on the day' schedule from a dispatch perspective, including management of jobs in jeopardy, suspended work, and customer chases.
Keep customers informed on progress of customer originated work. Ringing customers to advise of changes when appropriate. Minimising customer chases through COSC by keeping customers informed.
Liaise and communicate with internal and external customers to achieve the completion of all work in a timely manner.
Support ongoing liaison and building relationships with the external customers, Quality Assurance and Field teams and work in a collaborative manner with all stakeholders and teams, to achieve quality throughout the end to end process.
Ensure compliance with processes and procedures as set out, such as TMA.
Achieve the teams agreed performance targets and ensure SLA's are met.
Proactively identify opportunities for continuous improvement and share best practice through successful problem solving and active participation in comm cell.

WHAT WE'RE LOOKING FOR

Of course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you'll go above and beyond. When you really care you don't just talk about it, you do more.

We are looking for someone with the ability to work at pace and under pressure while remaining calm and self-controlled, as well as being able to articulate and clearly frame recommendations in order to successfully influence to ensure delivery of improvements.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.

We do more, because we care.

HOW WE'LL REWARD AND CARE FOR YOU IN RETURN
It's not just a job you'll get here, you'll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential.

And we'll also help you play your part in looking after the environment and the community in which we live.

Here's some of our favourites:

23 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme we will double your contribution (up to 8% when you contribute 4%)
Sharesave the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our 'Academy'
Electric vehicle scheme and retail offers
Family friendly policies
Two volunteering days per year

LET'S GO
To find out more about working with us, search
#LifeatSevernTrent on social media.