- Configuring Azure Cloud Infrastructure
- Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
- Ensure clear ticket updates.
- Work within ITIL framework service delivery procedures.
- Manage own ticket queue and assist other team members where appropriate.
- Assessment and ownership of changes to customer environments.
- Designing changes for service improvement.
- Raise awareness of issues to Problem Manager and assisting with resolutions.
- Contribute towards continuous service improvement alongside service managers.
- Success will be updating all your cases assigned to the analyst daily, ensuring clear updates on the tickets as well as fast resolution.
- Continuously improving technical knowledge, whether that be in Azure or alternative DevOps tools.
- Assist with training and supporting the junior members of the squad on improving their technical knowledge so that they can progress and improve.
- Service Desk/Support experience in an MSP environment at 2nd or 3rd line level is essential
- A thirst for continuously improving technical knowledge
- Experience working with Azure
- Effective troubleshooting methodology
- Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
- Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS
- As standard: 25 days' holiday, plus you can buy up to 5 more days
- A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
Cloud Support Engineer - Manchester, United Kingdom - ANS Group
Description
Job Description
The role
In our busy Managed Services department, our Azure Cloud Engineer's work as part of team in supporting and managing around 25 enterprise level Azure customers. You'll work at ensuring that customers receive a great service from the support team, along with making sure all tickets are managed within service level agreements and KPI's. The ideal engineer will have existing skills in Azure alongside an interest in DevOps tooling such as Terraform, Azure DevOps and AKS. This role is suited to someone who has an interest in learning DevOps and wants to continue their development in Azure.
This role will be based in our Manchester office.
What will I be doing?
What does success look like?
What will I bring to the role?
Why work for ANS?
At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What's in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.
Company benefits
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.