- Assisting with the development of risk analysis, insight, and reporting around Conduct Risk areas within both CBMF and CBPF, to support effective conduct risk management.
- Support the production the Conduct Risk MI for both CBMF and CBPF, ensuring items are collated and reviewed ahead of circulation to the relevant stakeholders
- Assist in the development and timely production of meaningful management information and reporting for relevant Forums and Committees
- Support with the oversight of ensuring all items descoped from the Consumer Duty Programme are addressed by both business within agreed timeframe, including
- Customer facing letters are amended to align with the tone of voice agreed by the businesses
- Documents where harms have been identified are addressed by the businesses
- Outstanding reports or reviews are completed by the relevant stakeholders, escalating any concerns to the Senior Governance Officer and Governance and Risk Manager where applicable
- Support the continued enhancements across the business, from a 1st Line Risk Management perspective, to ensure customer outcomes are considered for all new projects and products
- Experience in Financial Services
- Good knowledge of management information practices.
- Ability to plan and organise own workloads
- Ability to handle difficult conversations in a face to face environment
- Conflict handling skills and ability to provide positive but constructive feedback
- Experience of risk management context, specifically conduct risk and financial services risk, and the wider regulatory context.
- Experienced with managing and influencing senior managers
- Development of effective management information
- Sound knowledge of documentation risk management frameworks
- Knowledge of regulatory environment
Governance Officer - London, United Kingdom - Close Brothers Group
Description
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Retail Team where you will support the Conduct Risk Framework for the Retail Division, assisting with the production of Conduct Risk management information, papers / updates and reports for committees and supporting with the continued enhancements to the Division in line with Consumer Duty Regulations.. Working as part of the Governance team our ideal team member will have good knowledge of management information practices with excellent communication skills.
RESPONSIBILITIES
Conduct Risk
Consumer Duty
Risk & Compliance
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.