Head of Technology Operations - Bristol, United Kingdom - Vehicle Certification Agency

Vehicle Certification Agency

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £42,910 - £46,741
Job grade:

Senior Executive Officer
Contract type:
Permanent
Business area:
VCA
Technology, Standards and Operations
Type of role:
Architecture and Data
Digital
Information Technology
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Bristol, NuneatonAbout the job

Job summary:

Looking to enhance your IT career?_
Interested in providing leadership and direction for technology services?_

If so, we would love to hear from you

Job description:

This role is within the Digital Services and Technical department of the Vehicle Certification Agency.

The Head of Technology Operations reports directly to the Chief Digital Information Officer and is responsible for Service Desk, Service Management, and Infrastructure Operations, supporting approximately 500 devices and around 300 end users.

The role is responsible for the day-to-day operations of the function as well as planning and implementation of future initiatives to ensure VCA is maximising value of technology.

Responsibilities

Include but not limited to:_
Management of six staff supporting 300 users across three locations in the UK and a number of overseas offices
Management of infrastructure support, covering cloud (Azure) services, local and wide area networks
Management of 1st and 2nd line support function
Ongoing development of service management processes, practices and tooling
Ongoing development of governance and assurance processes and change processes
Resource tracking and planning for all in scope services, covering business as usual and project activities
Leading operational planning, including prioritisation of activities and resources
Providing leadership and direction for technology services
Developing and driving cultural and business change to modern ways of working.

For further information, please see the attached Role Profile.

Person specification:

You will possess excellent communication and stakeholder management skills.

You will possess experience of managing IT operations, including recruitment, supervision, scheduling and developing.

You will have a track record of leading complex IT operations.

You will have experience and knowledge around ITIL and service management.

You will have experience of budget management and forecasting.

You will have of experience of working within a multi-disciplinary technology/digital function including change management and enterprise architecture.

Additional Information
Office locations for the role will either be Bristol or Nuneaton.

There will be a small amount of travel required between offices and there may be the opportunity to travel overseas.

Development Opportunities

Licences:

Full UK Driving Licence
Behaviours:

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Communicating and Influencing
Seeing the Big Picture
Leadership
Delivering at Pace

Benefits:

Being part of the Civil Service entitles you to a wide range of fantastic benefits. Including flexible working arrangements, generous annual leave allowance and attractive pension options. More specific to VCA, employees can benefit from childcare vouchers and have access to cycle to work and Tech schemes.
If you would like to read more about VCA and the benefits of working for us, visit our Careers Page.

Things you need to know

Selection process details:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How to Apply

For your CV and Personal Statement, please provide examples of the criteria below.

Be sure to address each of the four points in your Personal Statement, using up to 1000 words:

Experience of managing a technology operations functions
Experience of communicating key information to stakeholders
Experience of managing a change related activity
Experience of delivering at pace with conflicting priorities.

Sift and Interview Dates
The sift is due to take place on 18th April 2023.

Interviews are due to take place from 2nd May 2023.

This interview could be conducted face to face, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role.

As a result, your assessment will include: