Service Advisor - Portsmouth, United Kingdom - Purely Recruitment Solutions

Description

Service Advisor

Permanent

Full-Time

Salary Dependent on Experience

Portsmouth

We are currently assisting our client, a well-established family-owned business, in recruiting a Service and Parts Advisor to join their friendly team in their Portsmouth depot. The client, who have just celebrated their 32nd year of trading, are highly invested in their candidates and offer fantastic job security. Ideally, you will have an interest in and knowledge of the automotive sector.

Duties:

This dual role is a great opportunity filled with challenging yet exciting duties that include but are not limited to:

• Meeting and greeting customers
• Answering and directing all incoming telephone calls in a polite and professional manner and within a maximum of three rings.
• Dealing with any resulting queries to completion via telephone or email.
• Dealing with all incoming enquiries reference customer job updates and call handling as many as possible.
• Promote robust business practices and customer relationships, being proactive to not only retain but develop the customer base.
• Ordering parts.
• Logging and storing parts.
• Organising returns.
• Allocating parts to invoices.
• Stock taking.
• Parts department husbandry.
• Completion of warranty parts log.