Energy Specialist RES - Bolton, United Kingdom - E Next
Description
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies.E.ON Next is all about creating a sustainable future, now. We'removing our energy in the right direction, one little big step at atime. Join us in our mission to bring feel-goodenergy.
We're also here tomake this whole energy thing way easier for our customers. Like,really easy. That means providing exceptional service and usingstate-of-the-art tech to doit.
Nexties spreadpositive energy
We likespreading the feel-good energy in everything we do, embracing thepower of positivity and inclusivity. Are you passionate aboutcustomer service and delivering the ultimate customer experience?Do you drive change? Have you ever wanted to work in an environmentwhere you're trusted to make the decisions? Are you excited to playyour part in making a difference everyday to drive a moresustainable planet? Are you resilient when dealing with challenges?If this sounds like you then we want toknow
Nexties are allover it
Our customers areour priority - we strive to always be at the top of our game,making sure we're there to answer their every question. We empowerour Nexties to grow, drive your own development, be creative andproactive.
We are customerobsessed.
No two days are thesame at E.ON Next. Each day presents a unique opportunity to helpour customers figure out their needs and we trust you to deliverbrilliant customer experiences by actively providing efficient andknowledgeable solutions, and using our state-of-the-art tech to doit. Don't worry if you don't know a lot about energy – we providefull training and learning pathways to equip you with the skillsand knowledge needed to deliver these brilliant customerexperiences.
We also expectyou to be curious to keep learning in order to be at yourbest.
Nexties workhard, play hard and repeat
Nexties give their best, keeping an eye on how you'reperforming and smashing our goals. We don't just want to succeed,we also help each other to succeed. We celebrate our successes,giving each other big team shout- outs. Our weekly socials aregreat fun.
Our flexible hybridworking approach means we split our working week between home andyour dedicated hub, typically 2-3 days a week in the hub. We callthem hubs instead of offices – at E.ON Next we're a family and ourhubs create that much needed physical space to work together, learnfrom each other and collaborate on some of those greatideas.
Want to hearmore?
As an EnergySpecialist you'll be part of our customer operations and have themost important job – wowing our customers. You'll own the customerexperience end to end and consistently deliver exceptional service,taking full responsibility for your customer'sjourney.
You'll be empoweredto look after all our customers over the phone and via email,dealing with everything from billing to meter exchanges - makingour customers happy in everyinteraction.
We know thatworking end to end means you will deal with a variety of queriesand sometimes these can be challenging so you'll need to be able toempathise with customers and go above and beyond to make sure theirproblems are resolved with fantasticsolutions.
You'll be thinkingon your feet and using your initiative to make your own decisions.We work fast-paced to meet our customer demand but don't worry – weface challenges together, we support one another through everyproblem.
Here at E.ON Next we careabout each other and our business, so sitting comfortably isn't ourthing. We treat each other with respect, give open and honestfeedback to help us grow. We embrace our differences, come up withcreative ideas and solutions to help us consistently improve thecompany and our customer experience. We invest in our Nextiesbecause we know our people are the reason for our success. This iswhy our Employer Value Proposition makes us an employer of choicefor great people looking to make climate action feelgood.
Are we temptingyou? What we need from you....
● A passion for delivering an exceptional customerexperience
● Resilient and excited to solve complexproblems
● Good English skills both written andverbal
● A committed team player
● Ability tothink on your feet in a fast-paced environment
●Confidence in making important decisions
● Drive toidentify and implement change
● Commitment to provide anoutstanding customer journey
What you'll receive fromus
● 26 days holiday plus bank holidays AND a guaranteeof your birthday off
● Access to a variety of marketleading flexible benefits such as buying extra holidays,
discounts on days out, meals and retail vouchers, health andwellbeing options, plus
many more
● Agenerous pension scheme
● Work life balance – we workMonday-Friday 9AM-5PM to service our customers and
makesure they have an unforgettable experience.
● Weeklysocials where we get together as a family to wind down
●Trust – you're responsible for your customer experiences and yourown development
● Ownership and accountability- – youand your team will decide how you manage your
time,because we know you'll care about each other, our customers,business and
planet
Theessentials
● Salary of £24,196-£26,010 perannum dependent on experience
● Working environment:Flexible hybrid working - expected in the office 2-3 days aweek
● For all successful candidates. Due to the natureof this role your employment will be
subject to a basicDBS (Disclosure Barring Service) check being carried out by
ourselves via a 3rd party service provider
●Minimum of 30 hours a week. We will not be accepting less than 30hours for this role.
We're committed to equalopportunities and actively promote a diverse and inclusive workingenvironment, where everyone can be their best.
Werealise the best people bring their energy at different times, sowe're happy to talk flexible working. We offer a range of flexibleworking options, including full time, part time, variable start andfinishing times.