Technical Manager Cctv - Weybridge, United Kingdom - Evolve Recruitment

Evolve Recruitment

Verified Company

Weybridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:
Provide pre sales technical support to our UK based customers, external and internal

sales force.

To provide on-site support to customers and end users as required

To attend customer sites and assist with live site technical support and troubleshooting

as required

To provide detailed written reports on outstanding customer issues on a weekly basis

connection and face to face to all customers / distributors / users

Handle UK inbound sales calls/sales leads relating to product selection and

responding as required, e.g. system design and product kit lists referring to Distributers.

Maintenance, preparation and upkeep of demonstration room and Sales Managers

demonstration stock to ensure latest products are represented and working to

maximum effect at all times.

Interface closely and co-operatively with Head of Technical, Training Manager, Head

of Marketing, Product & Solutions team, Technical Support team and Sales Admin to

ensure highest level of Customer Service experience and satisfaction.

Attend trade shows and exhibitions as required to provide onsite technical expertise

and guidance.

Demonstrate a high level of knowledge of CCTV products & software with an

emphasis on IP and network solutions.

Prepare documentation for tenders.

Performing miscellaneous job-related duties as assigned by the Head of Technical.

Key Competencies:
Excellent communication skills - both written and verbal

Self-motivated and able to work on own and under pressure

Good time management and priority handling with previous experience of working in

a customer facing environment

Able to present facts and ideas clearly and succinctly

Able to tailor communication styles to be effective with particular audiences

Carefully listen to and acknowledge customer requirements, ensuring their needs are

met

Personal Attributes:

Job Purpose:
To provide technical advice, support and strategy to

our UK based customers and the Sales team to deliver

continued growth within the business.

Reporting to Country Manager, UK

Proactive and enthusiastic attitude

Hard working with excellent attention to detail

Ability to communicate on all levels, internally and with customers, in a clear and

concise manner both verbally and electronically

Strong commercial focus, with commitment to achieving ambitious team targets

Motivated, conscientious, multi-tasking and analytical

Qualification/other Requirements:
5 years + experience within the Security industry (essential)

In depth knowledge of CCTV product and TCP/IP(essential)

Excellent level of spoken and written English is essential

Full and clean driving licence
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