Administrator - HYBRID / HOME BASED - Cardiff, United Kingdom - International Medical Group

Description

Here at IMG we are pleased to announce that we are looking for a RecoveriesAdministrator reportingout of our Cardiff Office on a Remote or Hybrid Basis on a 6 month contract working 37.5 hours a week, Monday to Friday with a competitive salary of £22,000 - £24,000 (Pro Rata).

This includes handling day-to-day operational transactions and data entry; reviewing cases/claims to make sure data is correct; and other middle/back office administrative duties.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes.

Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow.

Our mission is to help you realise your potential.

To act as a main touch point for day-to-day actioning of recoveries initiated by front line operations teams (travel claims, 24/7 assistance, health/IPMI).

To communicate with policy holders and external parties regarding recoveries, refunds and financial contributions towards costs incurred (via email, phone, post, etc. To action recoveries notifications and tasks in line with company processes.
To upload communications and information relating to recoveries against the relevant case/claim.
To ensure that any calls are properly documented against the relevant case/claim.
To ensure data such as reserves, status, etc. To ensure data in recoveries trackers is maintained and up to date.

To follow all recovery processes relevant to the different types of recoveries in order to ensure speed and efficiency.

To complete retrospective reviews of cases/claims to help identify missed opportunities for recovery and to action these appropriately.

To ensure all communications are documented appropriately and dealt with in a professional, disciplined and courteous manner at all times.

To deal with enquiries from policyholders and clients on recovery related matters in a prompt, courteous and professional manner.

To ensure familiarity with IMG's service standards and to ensure that support provided is done so in accordance with these.

To bring to the attention of your manager any case or claim that is likely to be fraudulent, contentious, high profile (VIP, press involvement, etc.) or that will potentially result in a serious complaint.

Fluent in spoken and written English.
Computer literacy.
Previous telephone experience (this is not a call center role but may involve some phone calls).
Customer service and/or administrative experience in an insurance or finance related field.
Familiarity and a reasonable working knowledge of Microsoft Office, particularly Microsoft Excel.
Remote or Hybrid Working
~ Competitive Salary of£22,000 - £24,000 (Pro Rata)
~ Summer and Christmas Parties
~ Birthday Day Off
~ Bupa Dental Insurance
~ Travel Insurance
~22 Days leave and 8Bank Holidays, annual leave Increases to 30 Days (Pro Rata)
~ Employee of the month/year awards
~All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
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