Contact Centre Patient Advisor - Derby, United Kingdom - Bionical Solutions LTD

Bionical Solutions LTD
Bionical Solutions LTD
Verified Company
Derby, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contact Centre Patient Advisor

Permanent, Full time

£ £1,500 unsociable hours shift allowance

Office Based

Willington, Derby


Bionical Solutions are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first.


We are seeking a
Contact Centre Patient Advisor who is passionate about ensuring that all our patients receive the best possible care.


Responsibilities:

-
Speaking on the phone with patients and clinical staff, both inbound and outbound calls

  • Escalating clinical concerns to our trained team of nurses
  • Working quickly to
    organise replacement staff for visits covering unplanned absence
-
Inputting data and making amendments on the scheduling system

  • Ensuring quality standards are adhered to and exceeded at all times

Experience Required:

  • Excellent
    customer service skills and a good
    telephone manner:
-
Admin and organisational skills:


  • A healthcare background would be useful but not a deal breaker
  • Excellent
    problemsolving skills and able to work effectively as part of a team
  • You'll need to be computer literate

Role requirements:

  • 40 hours per week over 5 days with 1 hour lunch break
  • Happy to work evenings and weekends.
  • Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
  • Shifts are 7am4pm or 1pm10pm
  • Compulsory Working 1 weekend in 3
In summary, if you're able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this
Contact Centre Advisor could be the ideal role for you


Salary:
£25,047.58 per year


Work Location:
In person
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