Rooms Division Manager - London, United Kingdom - Mercure London Heathrow

Description

The Rooms Division Manager is responsible for Front Office, Reservations and Housekeeping.

The Rooms Division Manager is responsible for ensuring Front Office, reservations and Housekeeping SOPs are in place and consistently followed.

To ensure quality guest service, the Rooms Divisions Manager is expected to:

Ensure that sufficient staffing is present to meet daily business demandsMaintain consistent and effective flow of communication between shifts among fellow managers and Service ProfessionalsActively participate in training and continuing education of all Rooms Division Service ProfessionalsResponsible for actively recruiting and hiring for all Front office and Housekeeping positionsApproach all encounters with guests, employees and members in a professional and personalized mannerMaintain regular attendance in compliance with Island Hospitality Standards, as required by scheduling, which will vary according to the needs of the HotelMust have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operationsCoordinate E-Checkin, arrival, departure, and special needs of Bonvoy guestsIdentify and solicit potential new Bonvoy membersUnderstand and communicate promotions and enhancements effectively with Service Professionals and guestsServe as a general guest information source.

Act as a salesperson for Island HospitalityBuild rapport with Bonvoy guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stayOffer to handle special arrangements during guest stay; coordinate future visitsMaintain database of guest preferences, habits, special dates through the PMS SystemAssist with additional Front Desk tasksOversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usageOversee inventory and ordering supplies and linens for both housekeeping and Front officeComplete projects in a timely manner as required by the General Manager.

Be able to participate proficiently in functions outside one's department when called upon.

Mercure London Heathrow HotelHotel for travellers looking for local and authentic experiencesAs one of the closest hotels to London Heathrow Airport, the Mercure London Heathrow hotel is your premier choice for airport accommodation.

The hotel is the ideal choice for business and leisure travellers alike, with easy-access to central London and plenty of on-site facilities to make your stay a welcome one.

Each modern room includes a private bathroom and work desk, while guests can benefit from the hotels on-site gym, restaurant and meeting facilities