Senior Account Coordinator - Pitstone, United Kingdom - Red Door Recruitment Limited

Red Door Recruitment Limited

Verified Company

Pitstone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Senior Account Coordinator to join a global client based near Tring. This is a rewarding, challenging and very satisfying role for an experienced coordinator

What's in it for you?

Salary
:up to £40kdepending on experience

-
2 days working from home and 3 days in the office, after initial training:

Working within an expanding global organisation with excellent career prospects
Strong investment in training and development for everyone
Exciting and fast paced role; no two days are the same
Friendly and supportive team environment
Fantastic benefits
Hours: 8am
4:45pm Monday to Thursday / 8am12pm on Friday (37 hr week)

Key Responsibilities:

Deliver front line business support and order management
Provide a high level of customer service on product orders, ranging through quotation, contract acceptance, purchase order review, order tracking and performance, to due dates with internal departments
Follow up on invoicing, adjudication of warranty claims and recovery of overdue payment in conjunction with the Customer Support Management and Finance teams
Manage a robust contract / order review process ensuring all conditions are aligned
Submit any customer forecast information, acting on any demand changes and flowing any relevant information back to the customers
Provide a service driven customer quotation process which ensures strong links with internal functions to ensure accurate pricing and leadtimes are used in all product and service proposals
Manage, with Finance, the first level overdue process through invoice query resolution and provide all required supporting information to the Sales & Marketing and Customer Support Management teams for escalation issues
Participate in face to face or conference call customer meetings, ensuring all necessary information and data is prepared in advance
Manage the customer returns process, proactively communicating any quality alerts from customers to relevant internal departments

What the employer is looking for:

Minimum 2-3 years in a similar role dealing with complex orders
SAP experience preferred
Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers, in a complex product ordering environment
Hunger to prove yourself and progress within a growing organisation
Highly resilient with the ability to deliver a step change in approach to customer service within a fastpaced environment, working to tight timescales
Confidence in attending face to face or virtual key client meetings
Demonstrate the ability to multitask, prioritise and manage time effectively
Red Door Recruitment _is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.