Operations Specialist - London, United Kingdom - Tyl

Tyl

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Operations Specialist

Working in Tyl by NatWest and Payit by NatWest, you'll be in a vibrant and forwardlooking team and help shape the future of our businesses
Take on the critical role of defining and realising fantastic solutions, processes and benefits to deliver to our merchants
It's a great chance to hit the ground running, take advantage of our development opportunities and advance your career

What you'll do:

Alongside this, you'll be performance managing a team of third-party suppliers in the C&C spaces, collaborating across your team to develop your complaints management experience and building and managing a positive working relationship with stakeholders across multiple franchises and functions.

You'll also:

Identify gaps, develop strategies and implement solutions in the C&C spaces
Maintain and improve upon established service level agreements and key performance and risk indicator metrics
Create documentation, as well as support controls and quality assurance for key stakeholders and suppliers
Trace and link business requirements to future state design
Produce and deliver test scenarios at various stages of the selfdriven projects in order to validate the solution design

The skills you'll need:

To be successful in this role, you'll have a highly analytical mindset, with good organisational skills and the ability to independently prioritise and drive forward your work.

It'll be advantageous if you have experience in chargebacks, collections or complaints, but it isn't a requirement.

Furthermore, you'll need:

Stakeholder management skills
A willingness to develop and flex into other areas of Merchant Operations
To be a selfstarter who can leverage relationships to agree on and achieve common goals