Surveying Manager - Westminster, Greater London, United Kingdom - Evs, Llc

Description

Senior Manager of Customer Experience** at EVS Westminster, CO The Senior Manager of Customer Expierence is responsible for providing tactical leadership and execution responsibility for both the Account Management and Support Teams


Support Management Roles:

• Evaluate and improve their teams performance through systematic feedback from SLAs and coaching
• Responsible for providing feedback to Engineering and Quality Assurance departments to enhance the product and make any process improvements
• Measure, analyze and report on support desk performance data collected via Desk ticket system, NPS and other channels
• Produce RCA documents for issues causing temporary service disruptions

Account Management Responsibilities:

• Direction and leadership on: Account Management (AM) practices to yeild high customer satisfaction rankings via an NPS score, increase expansion revenue through user count & module increases, gain situational awareness to Customers business and mainting CRM data.
• Evaluate and improve their teams performance through performance reviews and provide coaching
• Document Acount plans in the CRM and engage appropriate sales or delivery teams as necessary
• Owning incidents reported by Customers though Account Management channels, insuring appropriate project tasks or support tickets are opened and driven to resolution
• Measure, analyze and report on NPS data collected via NPS collection surveys

**Ability to stare at a computer for a several hours

Compensation:
$80,000 - $95,000 base + bonus
Benefits: 401k, Unlimited PTO, Medical, Dental, Vision
**For government reporting purposes, we ask candidates to respond to the below self-identification survey. As set forth in EVSs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

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military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

Voluntary Self-Identification of Disability** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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Disabilities include, but are not limited to:

• Autism
• Diabetes
• Intellectual disability
• Disability Status Disability Status Disability Status

For more information about this form or the equal employment obligations of Federal contractors, visit the U.Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

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