Audio Visual Team Leader - London, United Kingdom - Jacobs Massey

Description

We have an exciting opportunity for an exceptional Audio Visual Team Leader to join an established operation with scope to drive and enhance the service at every opportunity.

• Service ownership of all aspects of day to day delivery to our clients and partners
• Staff management to the onsite team/s and rota
• Provide comprehensive reporting to the service delivery and account manager
• Attend monthly and quarterly service review meetings
• Providing a senior level of technical support at the point of escalation.
• Primary point of contact onsite for our client
• Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaisonOnsite expectations
• Strong leadership and team building initiatives
• Onboarding and training new staff members
• The Audio Visual Team Leader will conduct regular one to one meeting's with individual staff members
• Conduct weekly meetings to consistently improve the onsite service
• Identify and support training requirements or skills gaps within the team
• The Audio Visual Team Leader will assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.
• Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
• Performance improvement management if requiredPreferred experience
• The Audio Visual Team Leader will have a minimum of five years corporate AV support background
• Ability to mentor, train and develop team members
• Audio Visual Team Leader will have knowledge of AV systems and technologies
• Knowledge in Event audio, video and lighting equipment both digital and analogue
• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
• Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations
• Ability to multitask and work under pressure to strict deadlines
• Remain client facing and calm under pressure at all times
• Have excellent communication, time management, presentation and organisational skills
• Be enthusiastic and self-motivated
• Be able to establish productive relationships with people at all levels
• Ability to use own initiative appropriately
• Previous experience in managing a team
• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner