Integrated Care Coordination Administrator - Stevenage, United Kingdom - Hertfordshire Community NHS Trust

Hertfordshire Community NHS Trust
Hertfordshire Community NHS Trust
Verified Company
Stevenage, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Be at the Heart of our Community


We are looking for flexible full time and part time administrators to join our growing team at the Integrated Care Coordination Hub in Robertson House, Stevenage.

Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.

The Hub provides essential administrative support to the clinical teams across East & North Herts.

The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System.

The team is also responsible for directing each referral to the appropriate clinical team.

Have good communication, IT and customer service skills.

Undertake a range of administration tasks, including processing referrals and letters

Answer incoming calls, dealing with enquiries from patients, relatives and professionals

Ensure accurate and relevant information is recorded on our clinical system database

Work flexibly to meet the needs of the service


You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.


Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.


The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

Processing written referrals onto our clinical system

Taking telephone calls from patients and other health care professionals.

Dealing with enquiries in a helpful and efficient manner

Offering a high level of service to all our patients

Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.

Working with local service teams to complete required tasks and activities

Working well as a team under pressure in a busy environment

Sharing information and escalating issues as appropriate

identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19


We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
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