Service Administrator - Eastleigh, United Kingdom - Harwoods Group

Harwoods Group

Verified Company

Eastleigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo.

We have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business. In 2020 our turnover was over £600m and we now employ over 1000 valued members of staff.

We rank #6 in the Sunday Times 'Top Track 250', which league tables the UK's private companies with a turnover of £650m and < 5,000 staff.

Our vision is to 'create memorable experiences'.

In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.

We feel it is equally important that our staff are well supported and can deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked 'I am fully committed to doing my best for the company", we are a safe bet for a job and a career

JOB PURPOSE

The role of the Service Administrator is to:

Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

KEY RESPONSIBILITIES

Record vehicle detail and customer requirements accurately and effectively.
Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
Ensure upsell opportunities are recorded.
Call customers and remind them of their booking 24 hours beforehand.
Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
Ensure 100% customer followup post visit.
Carry out selfaudits on all completed job packs to ensure manufacturer compliance.

Schedule: