Claims Analyst - Norwich, United Kingdom - Baldwin Risk Partners

Description

When, Millennial Specialty Insurance ("MSI") partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination of rapid organic growth and strategic, tech-enabled partnerships. Our goal is to produce proprietary products to our customers that are fast, easy to use, and customizable with a deep focus on the customer experience. We believe that through our scalable, tech-enabled, proprietary platform and products, we will fundamentally change the insurance industry. Internally, we are dedicated to a culture that has innovation at its core and providing a world class colleague experience. Since 2021, we have tripled our colleague headcount to support the growth of the business. MSI is looking for top talent to join our journey as we continue to grow. Come join us at Millennial Specialty Insurance, the MGA of the Future ​

Position Summary:

The Claims Analyst/Specialist will assist with the claims management for property lines of insurance with the goal of monitoring loss reserves, achieving cost effective results and submitting claims in a timely manner. This position will also assist with the firms claims driven data management and analytical efforts to support internal parties and prevent future losses.

Principal Responsibilities:

·Process submissions within the claims process lifecycle (i.e. FNOL) for agencies and insureds assigning to the appropriate claim's firm.

·Respond to requests from agencies and insureds for help in understanding a specific claim. Handle requests from claims adjusters for assistance in gathering additional data or documentation around a specific claim.

·Work with adjusters, policyholders and other parties to administrate submissions for current losses and prevent future losses.

·Review and interpret adjuster reports and provide necessary information to various parties upon inquiry.

·Interpret policy coverages and be able to explain basic policy provisions

·Agency and partner support

·Customer support and service level oversight

·Examiner support

Education, Experience, Skills and Abilities Requirements:

·Bachelor's degree preferred, but relevant years' experience will be considered.

·At least two years of experience desired within a client/customer facing or support role is preferred.

·Ability to drive a claim from initial opening and noticing through to satisfactory closure.

·Proficient in MS Office suite, particularly Word and Excel with the ability to learn new system technologies.

·Ability to work independently and prioritize assignments, seeking guidance where needed.

·Provide the highest quality support to stakeholder groups, TPA's, adjusters and customers through effective communication, attention to detail, organization and diligent follow-up.

·Strong communication skills with proven ability to be professional under pressure and display a high level of patience.

Special Working Conditions:

Fast paced, multi-tasking environment.

Important Notice:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.

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