Customer Service Administrator - Nottingham, United Kingdom - Sky Recruitment Solutions

Sky Recruitment Solutions
Sky Recruitment Solutions
Verified Company
Nottingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Client Care Coordinator
Up to £24,000 per annum | Permanent | Nottingham, NG2


About The Client


Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs.

They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA.


About The Role


You will join an established team of 15 dedicated professionals and form part of their vital function in the successful safeguarding of their clients.

Relevant industry training will be provided to ensure you're skilled up to take on the role, however, a fundamental understanding of what it means to be a customer service extraordinaire along with the ability to adhere to strict procedures and processes is non-negotiable.


You will be working with their CRM/ bespoke client portals, maintaining and updating data in an efficient manner to ensure the smooth running of their onsite maintenance division.


Essential Skills

  • Ability to execute exceptional customer service and provide a platinum client journey.
  • Work off your own initiative, prioritising multiple workloads.
  • Strong processdriven experience with the ability to adhere to rigorous procedures without deviation.
  • Exceptional attention to detail to ensure successful safeguarding of clients.
  • Ability to perform role as both an individual and part of a wider team.
  • Willingness to take ownership of work and fully understand the significance of our clients' safeguarding practices.
  • Being a dedicated point of contact for your assigned clients.
  • Experience of adhering to set KPIs (no sales).

Working Hours
Monday - Friday / 8.30am - 5.30pm
Fully office based


Benefits

  • Genuine career progression for driven and ambitious individuals.
  • Close proximity to the city centre with great local amenities nearby.
  • Significant local transport links to allow an easy commute.
  • Bright and modern office situated on an exclusive business park.
  • Dedicated onsite breakout and social spaces.
  • Annual company events supporting work cohesion of different departments.
  • Forwardthinking office environment (including casual dress).

TAG:

INDCAP

Job Types:
Full-time, Permanent


Salary:
Up to £24,000.00 per year


Benefits:


  • Additional leave
  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay
  • Transport links

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Application question(s):

  • Do you have experience in adhering to strict processes?

Experience:

- customer service: 1 year (required)


Work Location:
In person


Reference ID:
NK/CSA
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