Customer Service Representative - London, United Kingdom - The Skin Diary

Description

Job Description

Customer Service Representative

About Us: The Skin Diary is a rapidly growing startup within the medical-grade skincare industry. Our mission is centered around promoting proaging through our innovative product offerings. We are committed to providing an exceptional customer/patient experience and take pride in our 95% retention rates.

At The Skin Diary, we believe in delivering a white-glove, personalised service to each of our customers, ensuring their skincare journey is not only effective but also enjoyable.

Position Overview: We are seeking a dedicated and enthusiastic all rounder Customer Service Representative to join our team. As the primary point of contact for our valued customers and manufacturing team, you will play a crucial role in maintaining our exceptional standard of service and fostering strong relationships with our customers

Responsibilities:

1. Provide exceptional customer support via phone, email, and chat channels, addressing inquiries, resolving issues
2. Process orders, returns, and exchanges efficiently and accurately, ensuring a seamless purchasing experience for customers
3. Work with our suppliers to ensure ordering process is seamless and resolving any issues quickly
4. Collaborate closely with the sales and marketing teams to stay informed about product updates, and upcoming launches
5. Maintain detailed notes of customer interactions and feedback, identifying trends and opportunities for improvement
6. Act as a brand ambassador for The Skin Diary, embodying our values and commitment to excellence in every customer interaction
7. Continuously seek ways to enhance the customer experience, contributing ideas and insights to optimise processes and procedures

Requirements:

1. Prior experience in a customer service role, preferably within the skincare or medical industry.
2. Strong communication skills, both written and verbal, with a passion for providing exceptional service.
3. Empathetic with the ability to effectively resolve customer concerns and diffuse challenging situations.
4. Detail-oriented with excellent organisational skills, capable of managing multiple tasks and priorities in a fast-paced environment.
5. Tech-savvy, comfortable using our software, email platforms, and other digital tools to support customer interactions.
6. Proactive and self-motivated, with a willingness to learn and adapt in a dynamic startup environment.
7. A genuine interest in skincare and beauty trends, with a desire to educate and empower customers in their skincare journey.
8. Experience working with supply chain on orders and resolving issues

Benefits:

• Competitive salary commensurate with experience.
• Flexible work schedule with a hybrid remote and in-office model.
• Opportunity for growth and advancement within a rapidly expanding startup.

If you are passionate about skincare and dedicated to delivering exceptional customer experiences, we invite you to join our team at The Skin Diary.