Sales Team Leader - London, United Kingdom - CCA Recruitment Group

Description

Role:
Call Centre Team Leader

Salary:
£34,000 & competitive bonus scheme

Operational Hours:
Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week
This role combines both and you will be rewarded for your efforts with a competitive bonus scheme

Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files.

Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats.

Delivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by Call Manager.

Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward.

All paperwork is clear, concise, and legible with all areas completed for review by Senior Management.
Extensive knowledge of Microsoft packages.
Strong commercial awareness
Strong organisational aptitude and proven time management skills.
Please apply online for an immediate interview

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. Following a period of 48 months inactivity your CV will be deleted permanently from our database #J-18808-Ljbffr