Service Asset and Configuration Management Engineer - United Kingdom - Colliers

Description

Colliers is a leading diversified professional services and investment management company.

With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success.

We are building for our future – and yours.

We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

We are passionate, take personal responsibility and always do what's right for our clients, people and communities. Colliers EMEA employs over 4,000 people in 119 offices across 42 countries. It has grown revenues from $50 million in 2010 to $600 million in 2020 (including COVID impact).
EMEA Dev Ops and Core SAP Platform (SuccessFactors and S/4 HANA)

The SAP Dev Ops Engineer will be primarily responsible for ongoing operation and supporting (or conducting) minor configuration and change requests.

Larger or more complex changes / enhancements will be constituted as a project and will be managed in conjunction with the AMS Provider(s).

Responsible for setting systems administration requirements, communication, and system security administration to minimise risk of security breaches and other vulnerabilities.

Dev Ops ensures that HR and Finance systems adhere to organisational processes, policies, local regulations, and guidelines (e.g., authentication system integration, some users have full access to SAP Platform solutions, and others will have more restricted access)
SAP upgrades the S/4 HANA or SuccessFactors platform and capabilities and informs Dev Ops to act on release notes, such as changes to SSO authorization token or SSL certificate renewals).
Rolling out fixes / upgrades to software, as needed.
production) remain aligned and that any code or configuration changes follow Colliers standard lifecycle approach.
Update technical documentation to ensure it is kept current and in line with configuration changes made.

Liaise with SAP core product support (SuccessFactors / S/4 HANA) as well as the Application Management Service retained to provide expert issue resolution.

Perform root cause analysis for production errors.
Salesforce; Address technical issues in the in-bound and outbound integration with the SAP Platform

Actively monitoring for i-doc errors on interfaces and working with the broader platform team to resolve technical integration as well as data related errors.

Liaise with technical counterparts across Colliers EMEA Business ensuring any changes to interfaces are carefully orchestrated to avoid business impact.

Ensure that Enterprise Data feeds as well as Colliers Identity Management Platform are factored into Dev Ops support activities within the SAP Platform Team.

Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (using tools such as Jenkins or Git).

Identifying cybersecurity risks and working with Colliers Security Team to take measures to continuously reduce vulnerability to our environment.

Support the Head of EMEA Applications COE to report on and to deliver against agreed SLAs with key stakeholders.

Engage with key stakeholders in EMEA (Finance and HR Leadership; SAP Dev Ops will participate in research and development to enable continuing innovation; One of the key roles is at bi-annual release opt-in feature enablement.
Collaborate closely with the EMEA Enterprise Architecture team to align activities with wider business objectives.
Provide guidance and support to local teams and external partners involved in supporting the platform and key integrations.
Communicate progress, challenges, and recommendations to project stakeholders and senior management.
Knowledge of the SuccessFactors Core (Employee Central) as well as SAP S/4 HANA.

Possess strong technical knowledge of SAP Cloud Platform integration as well as wider integration technologies, middleware platforms, and APIs.

Experience of delivering integrations using SAP Technology, including Integration Suite, S/4HANA, SuccessFactors, Concur, etc.
Ideally having worked with SAP for five to ten years through a combination of implementation and support roles.

Experience in operating (or helping to establish) an SAP centres of excellence and using SAP Charm with Solution Manager.

Good programming skills in at least one language (JAVA, C, C++) as well as SQL and XML.
Stay updated on industry trends and emerging technologies related to SAP and Integration Technologies / best practice.
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience).
SAP SuccessFactors; SAP Integration Suite; Familiarity with Agile Development and Test methods (possible certification).
Join us and be part of a team where diversity is embraced, and every voice is heard.

Our most valuable asset is our people – we are passionate, take personal responsibility and always do what's right for our clients.