Care Coordinator - Woking, United Kingdom - Home Instead

Description

Main responsibilities

• On-call duties and delivering care in an emergency.
• To manage the planning, coordinating, and scheduling of client visits.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Care Professionals.
• Answer each incoming call and emails in a friendly, professional and knowledgeable manner.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.
• Manage and approve Care Professional holiday requests ensuring sufficient cover is in place before approving.
• To ensure that all associated information is recorded accurately and promptly.
• Carry out any other duties deemed necessary for the successful operation of the business.

We pride ourselves on delivering consistency and focus on the matching process of client to Care Professional, encouraging genuine relationships to form

As a scheduler you will be key member of our vibrant office team of 14 and will have responsibility for resolving immediate scheduling issues and to ensure all visits are covered and Care Professionals and clients are kept informed of any changes. You will also have opportunity to be involved in broader aspects of this very rewarding and fun business making a real difference in your community.

Qualifications:

• Car driver essential
• It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Guildford and Woking area
• You will need excellent interpersonal skills with the ability to establish and maintain good working relationships
• Efficient computer literacy
• Positive, can do attitude with a growth mentality and embraces change
• Well-developed Excel and Word skills

Any questions, please contact me on:

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