Customer Service Advisor - Leicester, United Kingdom - pa housing

pa housing

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

So what's the role all about?

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training.

It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too

We currently also have a Fixed Term Contract role available, running until 13th November 2023. Both options may be considered as part of the hiring process.

Please note, this role is called 'Income Assistant' internally at PA Housing._

Your responsibilities...

Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt
Supporting the Income Hub achieves agreed performance standards
Make outbound calls to tenants to reduce rent arrears
Work closely with the Income Officers with the management of the Universal Credit Portal
Be responsible for monitoring and collection of all sundry debt accounts
Assisting customers with rent and service charge enquiries
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
Passionate about customer service
Resilient and confident in handling difficult phone calls
Experience of accurate record keeping and data input on CRM systems
Ability to communicate clearly, verbally and written
Organised with effective time management skills

**AGENCIES: We know where you are if we need your support so please do not contact us.