- Provide structured virtual and in-person training to a variety of stakeholders including system administrators, superusers, administrator and clinical end users and internal members of staff.
- Delivering bespoke, ad-hoc training for Meddbase users focussed on client needs and workflows.
- Host 'Live Events' demonstrating new and existing system workflows and functionality.
- Liaising with internal stakeholders including QA, solutions engineers, project managers, account managers and the product team to ensure training remains relevant and accurate.
- Playing a key role in the onboarding of clients as well as ongoing relationship management to ensure high levels of client satisfaction.
- Creating and maintaining knowledgebase articles detailing system functionality, configuration options and example workflows.
- Creating structured training videos using screen capture software and recording voiceover narration.
- Problem solve and contribute to building solutions to client issues and requirements.
- Experience in software training explaining complex topics and ensuring learner understanding.
- Knowledge of the private and occupational healthcare sector is helpful.
- Experience using TechSmith Camtasia software.
- A minimum of 1 years of experience in a training/teaching role preferably in the healthcare industry using SaaS software.
- Able to quickly establish rapport with a variety of stakeholders from all levels of an organisation.
- Excellent written and verbal communication able to engage an audience virtually or in-person.
- Ability to 'think on your feet', problem-solve and adjust training in real-time to meet an audience's needs.
- Tailoring training content to meet the needs of different audiences.
- Ability to work autonomously whilst reporting to direct management as required, including reporting on key training statistics including client satisfaction.
- A high level of attention to detail.
- Committed to ongoing professional development.
- Be forthcoming and proactive in suggesting new ideas, identifying areas for improvement or enhancement, and implementing improvements.
- 25 days of annual leave, plus bank holidays
- Subsidised gym membership
- Life assurance
- Access to an Employee Assistance Programme
- Private healthcare insurance for dental, medical and optical (length of service conditions apply)
- Enhanced maternity and paternity pay
- Sabbatical leave
- Eye test vouchers
- Flexi-hours
Application Training Manager - Greater London, United Kingdom - Meddbase
Description
Job Description
THE COMPANY:
Meddbase is an online digital healthcare framework which has been designed and developed by Medical Management Systems Ltd.
In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.
Purpose of the Role:
An exciting opportunity has arisen to join our Operations team as an Application Training Manager (ATM). The ATM role is critical to the successful delivery of Meddbase to our clients. The ATM will work alongside the wider Operations team consisting of Client Success, Support, Solution Engineering, Account Management and Project Management to provide increased value to our clients.
The ATM is responsible for delivering training to a wide variety of Meddbase users, both internally and externally. Application training aims to ensure all users are confident in configuring and using the Meddbase application. In addition to delivering training virtually and in-person, the successful applicant will maintain the Meddbase knowledgebase and training video repository. Therefore, the ability to explain complex ideas accurately, comprehensively, and clearly using written and verbal communication is essential.
This role is a great opportunity for someone who is a great communicator, loves working with customers, and enjoys the fast-paced world of SaaS in the healthcare domain. We are looking for someone with previous experience in software training ideally at a B2B software company in healthcare.
If you're looking to find a great deal of variety in your day-to-day initiatives, and work in a role where you shape your department and change the status quo, this role will not disappoint. This role presents an exciting opportunity to be part of and help shape the future of our business.
Responsibilities:
Person Specification
Experience
Key Skills
· Proven ability to succeed in a high growth, fast moving role.
Working at Meddbase:
Our working environment is genuinely friendly, inclusive and comfortable.
Our London office is located minutes from Fenchurch Street Station, whilst our Southampton office is minutes from Southampton Central Station. Both offices have excellent bike storage and shower facilities.
We operate a flexi-hours scheme between 8.30am – 6.00pm with an hour for lunch. You will not be expected to work extremely long hours, as so often happens in software companies. We prefer the approach of 'it's a marathon not a sprint', so we actively discourage working gruelling hours. Meddbase creates opportunities for everyone to socialise and spend time together informally. We offer a few different clubs, including a technical book club and a 5km running club. Additionally, our employee-led MeddLife committee arranges charity events, quizzes and other fun events across the year.
We provide breakfast cereals daily, as well as beverages and fruit.
Company Benefits:
We offer competitive salaries for all our roles and have a comprehensive benefits package. Our benefits include:
Development & Support:
Once you join our team, we will ensure you benefit from a thorough on-boarding programme. Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.
Compliance:
Medical Management Systems is ISO 27001:2013 accredited and maintains various other standards to ensure best practice and DPA2018/GDPR compliance. As part of your role, you will be expected to undertake information security training on an annual basis. Furthermore, you will need to maintain awareness of and follow company policies on secure information handling.
Diversity:
Meddbase is an equal opportunities employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or disability status.