Referral Advisor - United Kingdom - Kent Community Health NHS Trust

Description

Main area Admin & Clerical Grade NHS AfC: Band 3 Contract Permanent Hours Full time hours per week (Mon - Fri 14:00-22:00) Job ref CF
Site Working from home with occasional office meetings Town Home Salary £22,816 - £24,336 per annum Salary period Yearly Closing 12/05/2024 23:59

We have a fantastic Working From Home opportunity for a skilled and motivated Referral Unit Advisor to join our Referral Unit Team, covering east Kent.

Working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GP s and patients in the community.

Patient engagement and quality of administration are paramount in this role.

If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.

Our Referral Unit runs 7 days a week and your working pattern would be 5 7.5 hour days over a 7 day period between 14:00-22:00, Monday – Friday (including all bank holidays).

This role is remote but there may be the occasional need to come into the Ashford based office for meetings.

All of our rotas are prepared at least 3 months in advance so you will always have plenty of notice of your shift pattern.

Additional Working Pattern:
Mon - Fri 14:00-22:00
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC.

We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities.

We're committed to equality , diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
In the NHS , we're reminded every day how important life is.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments.

Looking for professional development? Our career pathways will help you achieve your aspirations

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

Find out more about the community difference here .

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated.

2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.

Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel. Understanding of NHS Community Services.

The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others.

Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same. Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence. Ability to work shift pattern. Ability to attend local office at least once a month.