Customer Support - Nottingham, United Kingdom - Morris Vermaport

Morris Vermaport

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Key Account Coordinator

Reporting to:
Customer Service Manager

Location:
MV House, Nottingham, NG9

Company
An opportunity has arisen to join a friendly Customer Service team at a thriving company in Nottingham.

Morris Vermaport Group provides our clients with unrivalled levels of quality in the lift and escalator maintenance, repair, modernisation and new lift installations.

Morris Vermaport Ltd is an independently owned, well established and structured, multi-regional organisation covering the whole of the UK.

You will be responsible for dealing with inbound and outbound calls from our customers, suppliers and engineers.

You will be required to organise and facilitate exceptional customer service to our clients, allocating jobs to engineers and raising invoices as well as looking after key accounts reporting.

LUCRATIVE BONUS SCHEME

Main Activities \ Duties:

Assisting with the organisation of all servicing & maintenance of our portfolio of Passenger, Goods, Service and Stair Lifts.
You will be required to use our management system, Protean, creating jobs, allocating engineers and liaising with operational teams
Responsible for raising Invoices and issuing all paperwork to customers
You will be allocated key accounts and will be required to maintain all paperwork and communication between Morris Vermaport and the key account
You will be expected to communicate closely with both our clients and the management team.
Build customer relationships in order to fully understand their needs

Requirements and Qualifications:

You will be determined, ambitious and willing to learn
You will be IT Literate and be capable of using a variety of different systems
You should have excellent communication skills and be capable of providing quality and timely feedback on your service reports and findings to both the client and the office.
You must be organised and able to follow processes
An excellent telephone manner is key to this role

Job Types:
Full-time, Permanent

Salary:
From £21,000.00 per year

Schedule: