Customer Service Specialist - Lancashire, United Kingdom - LGC Group

Description

Our International Team is looking for a German Speaking Customer Service / Quoting Specialist

Are you ready to embark on an exciting career journey with a global impact? Our Customer Service Team, serving client companies in over 180 countries worldwide, is on the lookout for dynamic and passionate individuals to join our team. This is a hybrid role with a 50 / 50 split between working from home and in our office in Bury. If you're enthusiastic, driven, and ready to redefine excellence in customer service, this opportunity is for you

The Role:

As a key part of our customer service team, you will be at the forefront of providing excellent service to our customers within EMEA region. Your focus will be on processing, managing and successfully resolving customer enquiries in German and English. You will work closely with cross-functional teams and be the driving force behind our commitment to deliver exceptional customer experiences.

What you will be doing:

Ensure all incoming customer enquiries are dealt with quickly or escalate where necessary, maintaining response times within agreed timescales

Capture and update customer master data to create quotations and ensure a seamless transition from quotation requests to order conversion

Build relationships with customers, communicating by phone or email. Also answer customer questions via webchat and promote the webshop to our customers

Ensure that controlled substance requests for customers are processed correctly, adhering to existing policies in close collaboration with our Controlled Substances and Compliance team

Collaborate with other teams (order entry, sales and other departments) to create outstanding customer experiences and provide valuable feedback

What you bring:

Customer orientated mindset: Ideally some experience in customer service or inside sales roles and an understanding of CRM systems and supply chain management processes.

Organisational skills: Excellent organisational skills and an eye for detail.

Communication: Strong communication skills, a positive attitude and a willingness to go the extra mile.

Team spirit: A team player who can also work well independently.

Bilingual: Excellent verbal and written communication skills in German and English.

Aninterest in chemistry or science would be a great advantage.

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

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