Reservations/Guest Services Manager - Islington, Norfolk, United Kingdom - St Giles Hotel

Description

Guest Services Manager
(Duty Manager)to join the Front Office Department at the St Giles Hotel in London .
Located in the heart of the historic West End, Londons main commercial and entertainment centre. Guest Services Manager
(Duty Manager) you will assist, under the direction of the Front Office Manager, in the management of Reception operations, supervising the team and ensuring that guest service is maintained to the highest standards required by the company. You will handle complaints and requests in a professional manner as well as assist the Front Office team in managing tasks from check in to attending to guests needs. You must ensure that guests are provided with consistent service throughout their stay at the St Giles Hotel and always aim to exceed expectations.

You will be a dynamic individual who shares our passion for delivering an amazing and outstanding guest service with proven experience in Front Office within a similar establishment is essential.

An excellent and confident communicator, you will take a hands-on and proactive approach to your role with a key focus on developing and supporting your immediate colleagues.

This is a fantastic opportunity to join the dedicated team at the St Giles Hotels that offers excellent opportunities for career development and progression.