Reservations & Operations Executive - London, United Kingdom - Bayswater Education

Bayswater Education

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience.

We're passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story.

We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what's out there.

We think of them as global spirits, like ourselves.

At Bayswater Education, we're not just remaining education; we're revolutionizing it.

We're on a mission to provide fresh minds, locally and globally, with life-changing adventures and a chance to cultivate a social conscience.

Our promise is simple - "Bayswater offers global education experiences with captivating course content, expert delivery methods, and soft skills to help our students prepare for the future of work.

" Does this sound like you?

The Job Opportunity

Due to continuous growth, we are looking for an enthusiastic & self-driven Reservations and Operations Executive to join our Summer and Groups department for 2024.

Key responsibilities:

Daily communications with the Bayswater sales team, agents and customers abroad in order to answer their queries about our summer camps and yearround group courses, take their bookings, and discuss their programmes/requirements/special requests
Create quotes, programmes, information sheets, marketing materials, and educational materials for our groups/students
Ensure that the summer and yearround group bookings are booked in, recorded and invoiced correctly; ensure that we provide the programmes, trips and services they require
Manage the group bookings using the 'Class' database and the relevant spreadsheets (training will be provided)
Produce financial and studentrelated reports relating to summer and yearround groups and enquiries
Organise and book the airport transfers, trips and activities for our summer groups/students including booking coaches, taxis, attractions, discos and other activities; keep track of bookings using the relevant spreadsheets; check and process the related invoices
Order stock and equipment for our summer camps, take inventory of existing stock and pack the stock ready for dispatch to the centres
Create staff training materials and assist with training summer camp staff
Communicate with our centre staff about the groups/students and their programmes/requirements
Any other tasks related to the department's needs

Knowledge, qualifications and skills:

Essential

Excellent organizational skills
High level of accuracy and attention to detail
Strong communication and interpersonal skills
Good IT skills and good working knowledge of Microsoft Excel, Word and Outlook
Native level of English
Good level of literacy and numeracy
Flexible and able to work under pressure
Willing to learn new skills

Desirable

Strong skills in Microsoft Word, Excel, Outlook, Teams, Publisher, PowerPoint
Good knowledge of how to use the 'Class' database
Experience of summer camps / summer schools / EFL
Experience in doing quotes and managing budgets
University degree

What we offer:

Competitive remuneration package based on qualifications & experience.
Hybrid and flexible work model supporting your worklife balance.
Access to our wide portfolio of courses offered for free or on discounted rates.
Training & development opportunities with extensive career growth within a global organization.
People centric, inclusive culture with regular wellbeing and social activities.
Regular online networking and crossdepartmental meetings with the Bayswater team globally.
Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage._