Head of Training Services - Norwich, Norfolk, United Kingdom - ISQ Recruitment

Description

Service Manager – After-sales Support

Employment Type:
Full-Time, Office-Based (with occasional site visits)

Salary:
Highly Competitive & Negotiable, Depending on Experience

ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT).

This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery.

This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment.

The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement.

Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client's high standards.

Lead the service team to ensure high-quality service delivery.
Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently.
Act as the principal contact for customer service enquiries, resolving issues effectively.
Develop strong customer relationships, aiming to exceed service expectations.
Implement quality control measures to ensure service excellence and compliance with regulations.
Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock.
Analyse service performance to identify and implement improvements.
Manage the Stores and Materials at both the main facility and customer sites.
Prepare detailed service performance reports for senior management.
Demonstrated experience in service management, preferably within a technology-focused or related sector.
Strong leadership and team management abilities.
Knowledgeable about maintenance and service processes for specialised technological products.
Skilled in using service management software relevant to the industry.
Bachelor's degree in Engineering, Business Administration, or a related field is preferred.
Experience in a technical service role, particularly with specialised products, is desirable.
Monday to Friday, office based hours with occasional requirements for site visits.

ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients.