Technical Support Advisor - Bradford, United Kingdom - SkillsHouse Bradford

    SkillsHouse Bradford
    SkillsHouse Bradford Bradford, United Kingdom

    1 month ago

    Default job background
    Permanent
    Description

    Job Description

    We are currently looking for a Technical Support Advisor (German Speaking) to join our International Technical Support Team at our Head Office in Steeton, West Yorkshire.

    Full comprehensive training will be provided, no previous technical role is required.

    Must be fluent in English and German.

    Main Responsibilities


    • Provide first line of technical support to our engineers and approved dealers.

    • Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.

    • Work with other members of the team creating a positive and supportive relationship.

    • Assist with translation on technical training sessions for German engineers.

    Minimum Qualification Level

    Level 2

    Essential and Desirable Skills

    The Ideal Candidate:

    • Ability to write and communicate both in English and German.

    • Problem solving and organisation skills.

    • Demonstrate attention to detail when accomplishing a task.

    • Good telephone manner.

    • Competent when using IT equipment.

    • Having technical experience is not essential for this role but would be an advantage.

    Training Provided

    Yes