Customer Support Operator Days and Nights - Lurgan, United Kingdom - Mitie
Description
Customer Support Operator
Where:
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
When:
We're looking to get the right person in to the team ASAP
Hours:42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)
Salary:
£10.90 per hour
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free onsite parking
Main Duties
- Managing high levels of incoming and outgoing telephone calls to both clients and branches.
- Utilise software to ensure the required monitoring and compliance standards are met.
- Work as part of a monitoring team liaising with different branches nationally.
- Follow correct procedures for incident reporting and real time monitoring.
- Work as part of a team, communicating effectively with team members and others.
- To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with IS standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
What we are looking for
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a
team. - Ability to work in a
fastpaced environment. - Ability to manage workload to meet
team deadlines. - A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
- Alarm receiving centre
- Call centre
- Customer service
Essential
- Applicants must have a 5year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
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