Key Account Manager Retail - Leeds, United Kingdom - Lucy Walker Recruitment

Description

Job Description

Key Account Manager - Retail

£30,000 - £35,000 + Discretionary Annual Bonus

Leeds Based With 1 Day WFH Offered

Are you a dynamic and proactive Account Management Professional with a creative flair, seeking a lively and dynamic work environment that truly fosters development?

An opportunity has arisen with our client, a highly successful and reputable Branding and Apparel Agency in Leeds, as a Key Account Manager within their Retail division. This is a superb opportunity to immerse yourself in a vibrant workplace where you'll collaborate with global brands and key clients

As our client's business continues to expand, we're on the lookout for a high-energy, professional, and dedicated individual to lead on client projects and drive growth strategies. As an Account Manager you will partner with world-leading brands, and your role will involve developing and implementing strategies to actively grow these accounts, managing a portfolio of key clients, and proactively networking to uncover additional opportunities. Your focus will be on delivering exceptional service, adopting a consultative client-first approach, and strategically managing key accounts with a growth mindset.

Beyond a lively and supportive working culture, our client offers a fantastic range of benefits, including a bonus incentive, 31 days holiday (inclusive of BH) + up to 3 days additional leave per year, tailored PDP's, and regular socials Due to to hands-on product based nature of this role, you will be primarily office-based, however 1 day working from home will be offered.

Here's what you'll be doing as a Key Account Manager Retail:

• Collaborate with the Business Manager to develop a sales strategy that nurtures and develops existing accounts for sustained growth.
• Build and nurture relationships with key accounts, taking ownership of a portfolio of longstanding contacts.
• Work seamlessly across various business functions, including Marketing, Business Development, and Production.
• Network effectively to identify opportunities for growing existing accounts, including cross-selling other services provided by our client.
• Create and present insightful KPI reports and pricing reviews to guide internal and external decision-making.
• Cultivate strong relationships with our supply chain and become an expert in your product domain.
• Oversee hands-on project management for smooth delivery in our in-house production environment.
• Uphold exceptional service standards, going above and beyond to ensure customer satisfaction and retention, and resolving any issues that arise.

We are looking for someone with demonstrable account management experience, who aligns with our clients core values - boldness, honesty, and imagination. You will be focused on continual improvement, open feedback, and an unwavering commitment to delivering top-tier customer service.

What we're looking for in a Key Account Manager:

• 3+ years of Account Management experience, showcasing examples of managing key clients and owning a portfolio of longstanding contacts.
• Experience gained from the retail, FMCG, or fashion industry is useful, but not essential.
• A natural ability to form and maintain relationships.
• Professional communication skills across all levels and stakeholders, comfortable with face-to-face meetings and proactive calls.
• Excellent organisational skills with an eye for detail.
• A customer-centric approach with a passion for providing a first-class client experience.

This is a brilliant opportunity to contribute to a progressive business, playing a pivotal role in a fast-paced and exciting position with highly reputable clientele. If you have the outlined experience, please submit your CV now for immediate consideration.

Please note that due to the volume of responses, we regretfully cannot provide feedback to all applicants. If you haven't heard back within 7 days, please assume that you have not been successful for the role.