Client Advisor Support Administrator - Doncaster, South Yorkshire, United Kingdom - DFS Furniture PLC

Description

We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team.

As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter.

Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.
The position is offered on a 6 month FTC, with a view to make permanent.

Receive incoming queries from customers over email, telephone, live chat and make outgoing calls, resolving customer issues in a timely, effective, and polite manner.

Building rapport with customers and managing theirexpectations in line with company procedures and SLAs.
Keep up-to-date with and follow Central Customer Support team processes and procedures.
Deliver a world class customer experience on each and every interaction.
Opportunity to up-skill to working in different areas of customer support to support customer demand.
You can provide an exceptional level of customer service.
You have excellent attention to detail and are able to follow process' (internal/regulatory)
You are a brand ambassador and are able to work in line with our values, Think Customer, Aim High, Be Real
Great communication skills (verbal and written) with a friendly and personable approach and excellent telephone manner
Strong skills in written English and punctuation as you will be communicating with our customers via live chat and email
Previous customer service experience preferred, but not essential

We're the leading sofa retail specialist in the UK, helping people find a comfy seat on great quality sofas since 1969.

Progression and Development opportunities to grow your skills
Generous holiday allowance – the time you need to rest and relax and the longer you're with us, the more time you'll get Opportunity to purchase additional holidays each year
Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
Access to a range of high street & online discounts from: Discounted Gym and Cinema memberships to help you unwind
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Salary Up to £24,437 including bonus + benefits package
Contract Type Full Time
Job Category Office and Home Working
Business Unit DFS Central