Desktop Support Technician SCCM - Salisbury, Wiltshire, United Kingdom - Axiom Technologies

Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Meet established customer service satisfaction criteria as outlined in established guidelines and policies

Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 MS Office 2010, Cisco Jabber, and other authorized desktop applications.

Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
Understand all Safety policies and guidelines andworkwithin the guidelines of policies on a daily basis
IT Skills andExperience
Windows 7 & 10, MS Office 2010/2013/2016/365
Performs general preventative maintenance tasks on computers, laptops, printers
Ability to lift and or move various computer equipment up to 50 lbs.
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Hands-on experience in Networking
Knowledge about Data Centre
Microsoft Office applications
Install, upgrade, support, and troubleshoot for printers, and computer hardware.
Mobile device management including IOS and Android devices
Mac operating system, to support Apple PC users.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Willing toworkoff-hours and weekends when required for projects or emergency support.
IT Qualifications
Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
CompTIA A+, Microsoft Certified Professional (MCP) or better.

SCCM