Customer Service Administrator - Douglas, Isle of Man, United Kingdom - Orchard Recruitment Ltd

Orchard Recruitment Ltd Douglas, Isle of Man, United Kingdom

1 week ago

Accounting / Finance

Description

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.

The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times

Duties will include:

Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
Identify problem areas and offer various solutions wherever possible
Adhere to regulatory legislation and ensuring compliance requirements are met and to the Service Level Agreements in place
Ability to process individual policyholder/trustee Extranet registrations
Produce in force illustrations when required and chargeable event calculations
Fully support and participate in any campaigns including generation of leads

The ideal candidate for the role of Customer Service Administrator will have:

A minimum of 1 years experience in a Financial Services business
Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
Ability to draft letters/fax
Experience within a customer facing administration role
Good planning and organisational skills
Ability to work within a team or on own initiative
Can maintain high level of accuracy and still work within agreed service standards
Ability to work under pressure
Strong communication skills (written & verbal)
Good team player
Clear understanding of Customer Service
Commitment to providing outstanding customer service
Good telephone manner

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