Customer Service Advisor - Rosyth, United Kingdom - Indeed Flex

Description

Note:
This job is for Indeed Flex, but will take place at a client's worksite.

Join Indeed Flex as a Customer Service Advisor with Sainsbury's Bank for a 9 month full-time opportunity in Rosyth

Salary:
£23,250, increasing to £23,750 after probation period + Excellent
benefits.

Shift:
Shift patterns change every 4 weeks and are flexible


Job Description:

You'll be the first point of contact for customers submitting purchase enquiries By providing information clearly and understandably over the phone, you'll be responsible for helping and supporting customers while doing your best to promote a positive customer experience.

This is a regulated environment where attention to detail is critical. You will quickly develop specialist knowledge, becoming an expert in digital banking services, fraud awareness, and supporting vulnerable customers.

Equipment including laptops will be provided by Sainsbury's Bank.


Responsibilities:
Delivering first-class customer service and displaying behaviours that exceed customer expectations.
Delivering first contact resolution, and solving customer queries by using problem-solving skills efficiently.
Remaining resilient, positive, determined and capable of meeting demanding deadlines.
Dealing with enquiries promptly and ensuring commitments made are delivered to achieve service targets.
Identifying improvements in the customer journey and suggesting ideas to enhance customer experience.
Proactively develop knowledge and skills needed to achieve successful and fair customer outcomes.
Adhering to all the relevant regulatory and operations risk controls, policies and minimum standards


Requirements:
6 months experience in a similar role
Strong administration and organisational skills
Strong attention to detail to support system and process activities
Strong communication skills to build relationships with ease
DBS check
Credit Check


What you'll get:

Referral Bonus*:
Introduce a friend to Indeed Flex, and both of you can enjoy a fantastic £40 bonus (T&Cs apply).

Comprehensive Benefits**:

Enjoy the perks of having a digital GP, physiotherapy, 24/7 mental health support, and a wide array of additional benefits.

Thriving Community:
Become part of a rapidly growing community of like-minded Flexers who share your passion and ambition.

Love It Scheme:
Save money at hundreds of different retailers.
Cycle to Work and Share scheme Season.

Ticket Loan:
For your public transport to get to work.
Sick Pay

Development plan:
From day one, Sainsbury's will help you achieve your full potential.
Onsite Parking and much more...

Book your virtual interview now

*For details of our Flexer benefits, visit:

**For details of our Friends of Flexers referral scheme, visit:

SBS-CALL