Sales Operations Manager - London, United Kingdom - CONDÉ NAST

Description

This position is responsible for representing and supporting a collection of markets; This position resides within the Commercial Revenue organisation, but works cross functionally with a variety of departments including Sales, Account Strategy, Ad Operations, Marketing, and Finance.

This role encompasses both project related activities and business as usual activities. The company is currently engaged in a project to roll out a common global CRM (Salesforce) and order management system (AdBook) across all European markets
Work with the project management team to facilitate conversations between business units cross-functionally to define system requirements for each of our 5 European markets
Ensure that requirements align with our global operating model, as defined by leadership, and there is very little variance between markets' beyond legal and regulatory practices
Act as a primary point of contact for the project team who can count on you to represent market requirements and current state processes and systems on behalf of market stakeholders
Draft communications to be sent by management, or yourself, to the business regarding project updates
Proactively identify and escalate project risks and blockers to project management
Be an expert on our global processes and systems and with your knowledge, create and deliver training on systems within each market which may consist of slide decks or live demos

Assist with the User Acceptance Testing process by guiding super users through UAT and helping them record their findings.

Communicate UAT findings with technical and project teams
Provide ongoing training of the commercial teams to enable them to do their jobs efficiently and effectively with the systems provided
Help leaders to recognise team members who are doing a great job and adapting to new ways of working
Continue to monitor usage and enable the commercial teams to perform their jobs by making sure they are utilising the systems in the correct way as defined by leadership
Communicate lessons learned between markets (what's working, what's not working) to improve performance
Partner with the Sales Systems Product Managers (also members of the Global Sales Enablement team) to communicate the need for new features and capabilities in Salesforce and AdBook as defined by stakeholders
Rollout and provide training for new features and system enhancements as well as refresher training on an ongoing basis
Stay informed about global and local lead to cash processes, to ensure adherence within the markets, and also be aware of changes in processes which need to be addressed within the systems
Partner with senior leaders within the markets to support their successful operation by providing system generated reporting and dashboards on business performance and KPIs
Monitor Salesforce and AdBook usage and proactively develop plans to boost adoption
Keep regular touch bases with stakeholders to ensure continuous communication and improvement of systems and processes remotely and via onsite market visits
Deep understanding of the lead to cash lifecycle in a commercial organisation
Experience with driving adoption of business processes and systems
Experience with Salesforce (and AdBook a plus)
Ability to analyze and synthesize business needs of different markets
Ability to deliver training presentations and support training needs of end users
Experience in digital and print media organisations
Ability to evaluate new system features which support the lead to cash lifecycle in Salesforce and prioritise based on business needs and global unification
Must be proficient in English written and verbal (ability to speak other languages like Spanish, French, and German a big plus
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