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Night Auditor - Southampton, United Kingdom - Grand Hotel Excelsior International Ltd

Grand Hotel Excelsior International Ltd

Verified Company

Southampton, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SUMMARY

The Hotel Porter will be responsible for carrying out the duties of the front desk agent (such as check-ins, check-outs, room changes, dealing with emergency situations, performing wake up calls, and handling customer complaints).

Furthermore, the Hotel Porter will ensure the Hotel is kept safe and secure overnight and make sure the hotel is ready for our guests in the morning.

RESPONSIBILITIES

Welcoming guests, and checking guests in and out, taking payments and returning deposits
Providing friendly and courteous service to external visitors and internal staff
Taking restaurant reservations and bookings for special occasions (afternoon tea, entertainment nights, etc.)
Responding to guest requests and making sure they are comfortable throughout their stay
Reporting maintenance concerns to the maintenance team
Understanding and executing fire safety/emergency procedures
Maintaining the cleanliness of the reception area, lobby, and other public areas
Processing wakeup call requests
Helping staff to set up rooms or move furniture
Ensuring the safety of guests by, for instance, placing and removing signage that indicates wet floors or paint
Patrolling the hotel and premises for security checks
Preparing hotel reports for various departments

SKILLS AND QUALIFICATIONS

Strong communication and interpersonal skills (strong spoken and written English is essential)
Listening/active listening skills
Excellent customer service skills
Flexibility and the ability to respond appropriately to changing situations
Problemsolving abilities
Discretion and sensitivity
The ability to maintain professional standards under pressure
Basic IT skills and knowledge of booking systems and software
Be a 'night owl', who can maintain an efficient pace and positive attitude throughout the night shift
Must be flexible to work on rota basis
Language: English required, additional languages highly valued
Positive, enthusiastic attitude, selfmotivated person with the ability to work alone and in a team
Knowledge of hotel operations, offers and the local area
Previous experience in Health & Safety and First Aid is desirable