- Maintain confidentiality, respond to enquiries, telephone calls, and provide required information to internal and external customers.
- Manage utilisation of and provide expertise in software packages such as Microsoft Office, production of documentation according to local procedures and statutory/ legal requirements.
- Update and manage databases, spreadsheets, provide reports and compile information.
- Responsibility for reporting of Health and Safety issues and maintenance of the building
- Supporting to organise staff training with Learning and development.
- To be able to prioritise workload and deal with emergency situations as they arise.
- Prepare and update financial risk assessments and financial budget plans as needed.
- Ensure archiving is carried out according to County policy.
- Ensure staff induction material is up to date and available as needed. Provide professional support to managers and senior staff, undertaking a diplomatic role dealing with confidential and sensitive matters, minute taking in meetings and compiling letters.
- Supporting people with different documents such as benefit claim forms when required.
- Liaising with members of the management and staff team.
- Develop professional but approachable relationship with visitors, families,
- social workers and contractors
- Demonstrate an attitude of embracing continuous development.
- Be able to identify areas and methods where service and quality can be improved.
- Introduce and implement changes in procedures, paperwork etc as required.
- Become familiar with and use financial systems as required, including banking and maintaining good financial audit trails.
Admin Support Officer - Hertford, United Kingdom - Hertfordshire County Council
Description
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Job Title: Admin Support Officer
Location: Lintons Close Supported Living Service, Hoddesdon
Salary: £ with the opportunity to progress to £ pro rata for part time
Hours: 37 hours per week
Contract: Permanent
Do you enjoy working in a fast-paced environment, have great communication skills and customer service?
An over used expression is 'No two days are the same' but when working in this environment it is true.
At Lintons Close, we offer day to day support to adults with Learning Disabilities. Part of your role will be to support the management team by managing the provision of a full range of administrative duties. Deal with complex correspondence and all general matters in accordance to local procedures as well as management of local projects and corporate initiatives.
The successful candidate will be joining a well-established team of staff who provide support to the people who live in their own flats here at Lintons Close. As a team we are committed to continuously delivering a high level of support in all areas. Your role as administrator would be to support the staff in some administration tasks, to support the management team in running the service smoothly and efficiently.
Duties involve a combination of the following tasks:
You will be required to work flexibly to meet the needs of the people that live here and support your team. Contact with the people we support is an essential part of the role,
Some further information on the day-to-day responsibilities.
About the job:
Excellent communication skills; both verbally, written and by email. You must be able to communicate clearly with others in the team and with other stakeholders as required.
Organisational skills; to ensure workload is prioritised at all times, you will need to work flexibly to support the management team and ensure the needs of the people we support are met.