Training and Quality Lead - London, United Kingdom - Maison Crivelli

Description

We are looking for Brand Ambassador's for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business.

This is a full-time role 5 days, 37.As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele.

taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.

Drive financial results in store to meet and exceed targets and key performance indicators.

• being a specialist in fragrance and showing a genuine enthusiasm, commitment and interest in the brand's performance.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style, recognising and celebrating performance where necessary.
• Regularly communicate team, store and customer requests, feedback and activity to unlock commercial success.

Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.

• Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.
• Positively contribute to driving store & brand KPI's including service excellence, brand consistency and improvement across all other key service drivers.
• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.

• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards.

Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.

• Flexibility to work across all shifts, days and peak trading periods.
• Linguistics – Arabic is a plus.

Creation:

As a fast-growing and incredibly exciting brand, Maison Crivelli offers an exceptional opportunity for those seeking to be at the forefront of innovation and growth within the fragrance industry and the chance to be part of its inaugural UK team, allowing individuals to shape its trajectory from the outset.

With an aggressive team growth plan in place, there are abundant opportunities for progression and professional development.

Furthermore, we offer a competitive industry salary, commission scheme eligibility and competitive annual leave allowance.


Diversity and inclusion:

We are dedicated to fostering a culture of diversity and inclusion, recognizing the value of different perspectives and experiences.

By championing inclusivity, Maison Crivelli not only enriches its workforce but also cultivates a vibrant community where every individual can thrive and contribute to the brand's success.