Technical Support Officer - Whalley, United Kingdom - Lancashire County Council

Lancashire County Council

Verified Company

Whalley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Salary £21,189-£21,968 per annum | Permanent, Full Time, 37 hours per week | Whalley/Bamber Bridge, Lancashire |

Lancashire Highways Service is responsible for the direct delivery of all highway related schemes across the County made up of 4'300 miles of road, 151'000 street lights and 2'955 bridges.

You will provide operational highways support and administrative functions including:

Processing of Land Registry Searches.
Processing of Vehicle Crossing and Disabled Parking Bay Applications.
Creation of Utilities Service Plans.
Input of data into IT systems for: Job costings, time recording for payroll purposes.
To assist in updating records for Highway related work and systems to ensure works are undertaken in a timely manner.
Liaising with members of the public, customers and other LCC colleagues either face to face or via telephone in a prompt and courteous manner to provide an efficient support service. Be fully effective in all aspects of customer service delivery, recognising the diversity of the citizens of Lancashire.
Undertaking other duties as reasonably requested by the Highways Support Manager.
The Technical Support Officer will require excellent time management, data processing and customer service skills. An ability to work both unsupervised and as part of a team are key to this role.

This position is full time and will be working 37 hours per week.

The role is predominantly working at home with working in the office on a minimum of 1 day per week rota basis.

The team's office base is Whalley or Bamber Bridge, but you may occasionally be required to travel to other depots within Lancashire.

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

Job Description & Person Specification