Health Navigator - Bristol, United Kingdom - Fallodon Way Medical Centre
Description
Ensure patients can access the appropriate care at the right time and maximise clinical time. Skilfully use the resources to best meet patient demand.SIGNPOSTING
- To skilfully negotiate with patients to direct them to the right care or right clinician both on the phone and on the front desk.
- To keep patient messaging consistent, professional and clear both on the phone and on the front desk.
- To have a problemsolving mentality whilst maintaining excellent customer service skills both on the phone and on the front desk.
- To utilise the signposting resources (i.e AccuRX, nurse matrix & community pharmacy matrix) available to maximise efficiency, to keep signposting standardised and clinically safe both on the phone and on the front desk.
- To check incoming eConsults and signpost accordingly.
- To maintain honesty and confidentiality both on the phone and on the front desk.
- To maintain a welcoming attitude and greet patients whilst on the phone and on front desk.
WORKFLOW
- To efficiently manage incoming workflow electronic or paper, in a timely manner, ensuring it is appropriately dealt with independently or by the right member of the practice team.
- To daily scan the incoming post and documents on to Docman.
- To daily action the prescriptions if prescriptions administrator is absent.
APPOINTMENTS
- To use the appropriate EMIS slot type, allocated time & clinician.
- Toggle between booking GP telephone and face to face appointments where necessary.
- To maximise the clinical time by efficiently booking appointments and minimising gaps.
- To ensure patients are being booked an appropriate QOF/vaccine appointment by checking the QOF prompt or consultation screen where necessary.
- To ensure communication with patients regarding appointment demand and its fulfilment is consistent and in line with current practice direction and policy.
This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken.
Job Type:
Permanent
Salary:
£10.51 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
Application deadline: 11/08/2023
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